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How to Cancel NordVPN Account and Request a Refund

Choosing the right VPN for you to use is still a very important and even delicate matter. It might take you some time and a few attempts in order to find a VPN that suits you in every aspect — or at least, in most of them.

VPN industry understands that, which is why most VPNs offer money-back guarantees, although their length tends to differ from one provider to the next.

Today, we are going to address what you might want to do in a situation where you wish to cancel your VPN subscription. This guide is designed to understand how to cancel NordVPN account.

How to Cancel NordVPN Subscription

Before we proceed to the steps of canceling NordVPN, let us note that NordVPN is by no means a bad VPN. In fact, it is typically considered to be one of the best providers in the industry.

However, that means little if it doesn’t allow you to do what you wish to do. It might not have servers in a specific country that you are interested in, or it may not have a dedicated app for that specific device you may want to cover.

No matter the reason, you have the right to like it or dislike it, and if you happen to dislike it, you should change it.

With that in mind, we will talk about how to cancel NordVPN, in which scenarios you might even get your money back, as well as which VPNs you may want to replace it with.

After all, we already stated that VPN is a necessity, whether you want to keep your privacy, unblock foreign content, or protect yourself on public Wi-Fi.

NordVPN: How to Cancel

During this decade — and especially over the last couple of years — VPNs became extremely popular. While this popularity came from necessity, it still made VPNs sought after by a wider group of users, instead of experts, geeks, and criminals, who were their initial customers.

In order to make things simpler for those who are not tech-savvy as well, most VPNs got extremely simplified, to the point where two or three clicks are all it takes to activate them, change servers, or even cancel your subscription.

In fact, most VPNs have a ‘Cancel my Subscription’ button that you can click, and that’s it.

Now, when it comes to NordVPN, this is not the case, and the process of canceling the plan you purchased will require a few steps.

Still, this not complicated; it is only a bit of a longer way than simply clicking a button.

For your convenience, we have created a list of steps that you should follow in order to cancel your NordVPN account. Here is what you need to do.

1)  Log in

Hoe to cancel NordVPN

If you have tested or used NordVPN and decided that you want to end your subscription, start by logging into your account on the service’s website. You will need the same credentials that you used to log into the app.

2) Cancel Automatic Payments

NordVPN how to cancel

After that, your next step would be to click on ‘Dashboard’ on the top menu. There, you will find the list of your NordVPN services. Next to the VPN account click on the button with 3 dots and then on ‘Cancel Automatic Payments‘.

This will stop the service from billing you automatically for the next month, year, or whichever plan you are currently using. A pop-up window will ask you to confirm the cancellation.

guide to cancel NordVPN

Once you confirm that you want to cancel further payments, a pop-up will appear to confirm that NordVPN has been canceled.

NordVPN automatic payments cancellation

3) How to Cancel NordVPN Trial (and Get Your Money Back!!)

Unfortunately, you are not done yet, at this point. For now, you have only prevented NordVPN from charging you for the next period.

If you have been using NordVPN for more than 30 days, you can now choose to let your subscription run out simply. If you wish, you will still be able to use it for the remaining period.

However, if you have been using it for less than 30 days from the moment of purchase, you can still get your money back thanks to NordVPN’s 30-day money-back guarantee. To do so, you will have to contact customer support.

This period is still considered to be a trial, and if you wish to get your money returned, you need to react before it runs out.

As mentioned, in order to cancel your NordVPN trial and get your money back, you must contact customer support.

You can do that on the NordVPN website by clicking on the blue bubble in the bottom-right corner of your screen.

Once you click on it, you will be able to choose to contact the support via email or chat. The process is quite similar for both options, and you will be done rather quickly. First, let’s explain what you must do if you choose to contact them via email.

Contacting Customer Support via Email

If you choose email as your preferred method of contacting support, a contact form will appear on your screen. You will have to fill in the form by adding the Subject, your email address, the topic of inquiry, and you will get to explain your request in your own words in the Description part of the form.

Contact NordVPN customer support via email

Simply explain that you wish to cancel your subscription, and explain your reason why you want to do so.

They might offer to solve any problems you may have had, but if you truly wish to cancel, simply say so and they will file a refund order. From that point on, your money should be back in your account within a day or two.

Contacting Customer Support Via Live Chat

If you opt to use live chat, the process is nearly identical, except for the fact that there is no form to fill this time. You will be connected directly to one of the operators, and you can request a refund.

How to cancel NordVPN free trial

Once again, they will ask for the reason why you want it and whether there is anything they can do to solve any potential problem.

How to cancel NordVPN

However, if you are determined to cancel your subscription and get a refund, they will file your request, and your money will be back within a day or two.

How to ask for a NordVPN refund

What to do next?

At this point, you should have all the information you need to learn how to cancel the NordVPN trial. Once you get your money back, however, you can use it to try out some other service.

Using a VPN is still a very good idea, even if NordVPN may have been a wrong choice for you.

After all, there are plenty of services that cover numerous devices and systems, offer excellent privacy and security measures, and allow you to unblock content in numerous different countries.

With the prices of top VPN services being relatively the same to that of NordVPN, you can easily use the same funds to try out one of its competitors, such as:

ExpressVPN

ExpressVPN alternative to NordVPN

ExpressVPN is one of the best, if not THE best option if you are looking for a new VPN service. Its prices are higher than NordVPN, but it is significantly faster.

While it has fewer servers than NordVPN — around 3,000 — it covers over 30 more countries, placing the total of countries covered by ExpressVPN at 94. It also works in China, which is great for those who plan to travel there, and it is well-known for being the best option for unblocking some of the most popular streaming services, such as foreign Netflix, Hulu, BBC iPlayer, HBO, and alike.

Its apps are user-friendly and there isn’t much of a learning curve. All you need to do is log into the app, pick the server, and hit connect. You can protect up to 5 devices at the same time, which is good for those who have a desktop, laptop, tablet, smartphone, consoles, and alike.

ExpressVPN can be installed on pretty much anything, and if you happen to have a device for which it doesn’t have a dedicated app — you can always use a browser extension for Chrome or Firefox, as long as the device in question can run those two browsers.

Finally, ExpressVPN also features a 30-day money-back guarantee, so you can get your money back if you don’t like it, just like you did with NordVPN. Also, we should note that ExpressVPN also supports torrenting, it doesn’t keep your activity logs, and it allows you to keep your anonymity even from the service by making payments in cryptocurrency.


30-Day Money Back Guarantee


CyberGhost

CyberGhost vs NordVPN

Next, there is CyberGhost — another fast and reliable service that has more servers than NordVPN, and also covers around 90 countries. CyberGhost is a well-known and respected service that stands out for another great reason. This is the fact that it has one of the longest money-back guarantees in the industry.

In fact, its money-back guarantee lasts for 45 days. That means that you can test it for a month and a half, and still get your money returned if you decide that you don’t like it. Meanwhile, you can unblock different streaming services, including Netflix, Sky Go, BBC iPlayer, ESPN, Hulu, and more.

It supports torrenting, and you can use it on numerous devices and systems, including anything that runs Windows, iOS, Mac, Android, Android TV, Amazon Fire Stick, Linux, or Chrome.

Like ExpressVPN, CyberGhost has a no-logging policy, and it can protect you from exposure with top security and privacy features. Furthermore, it comes with a built-in ad-blocker and malware blocker. It also allows you to connect up to 7 different devices at the same time, which is enough to protect your entire family.

Finally, it even has a 24-hour free trial period, and a 45-day money-back guarantee, as mentioned before.


45-Day Risk Free Guarantee


ZenMate

ZenMate vs NordVPN

Then, there is ZenMate, another popular VPN that is currently at a major discount thanks to our ZenMate coupon.

This VPN has a lot to offer, including lightning speeds and a strict no-logs policy, as well as apps for all your devices.

In terms of server locations, it may not be as massive as CyberGhost or ExpressVPN, but it still covers over 35 global locations. In total, that’s over 1,500 servers, which is still pretty good.

ZenMate covers a wide range of different devices and systems, including Mac, iOS, Windows, Android, Linux, as well as three browsers — Chrome, Firefox, and Opera. It can also cover up to 5 devices simultaneously.

Finally, it features a 30-day money-back guarantee, meaning that you have more than enough time to check it out and test it for yourself, just like you did with NordVPN.


30-Day Risk Free Guarantee


Surfshark

NordVPN vs SurfShark

Finally, there is Surfshark, which offers pretty solid security, as well as a number of other features. It offers more than 1040 servers, and it has them located in over 60 countries around the world, which puts its coverage at a similar size as NordVPN, although it does have a lesser number of servers.

Still, it is pretty good at unlocking all kinds of services, like Netflix, Amazon Prime Video, CBS, and more. Not to mention that it protects you from ads, trackers, malware, and even phishing attacks. It features a kill switch, a camouflage mode, leak protection, strong encryption, the list goes on and on.

On top of that, it has a zero-logs policy, just like the others.

Now, one thing that makes it stand out is the fact that there is no limit to the number of simultaneous connections. In other words, you can pay for a plan and protect as many devices as you wish.

And, you still get 30 days to decide whether or not you like the service. You can use it on Windows, Android, Fire TV, Linux, Mac, iOS, and of course — Chrome and Firefox.


30-Day Risk Free Guarantee


Conclusion

In the end, we firmly believe that everyone needs a VPN, as the web is filled with all kinds of dangers that we are all exposed to daily.

If you chose NordVPN and it didn’t work well with you, you should not be discouraged. Instead, follow our guide to get your refund and try another service — it is only a matter of time before you find the one that is just right.

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Ali Raza

Passion for internet security, technology, and cryptocurrency. This is the best way to describe Ali, one of the senior authors at Anonymster.

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