New HideMyAss VPN Review & Speed Test (Update August 2018)

HideMyAss is a popular VPN provider. The company has built its reputation along the years and it is totally focused on providing an highly efficient and easy-to-use VPN connection. The VPN donkey has recently released a brand new version 3 of its client enhancing even more its usability. We still consider HMA one of the best choices for most users looking for digital freedom.

HideMyAss VPN

Starting From $6.56
9.4

Speed

9.0/10

Functionality

10.0/10

Compatibility

10.0/10

Servers

10.0/10

Privacy

8.0/10

Support

10.0/10

Price

9.0/10

Pros

  • 30-day Money Back Guarantee
  • Amazing VPN Server Network
  • P2P, BitTorrent Download Allowed
  • 24/7 Customer Support
  • Super User-friendly
  • 5 Devices With One Subscription

Cons

  • Keep Some Logs

HideMyAss, also known as the donkey VPN, is one of the most popular VPN providers on the market. Its great success is partly due to its being one of the oldest VPN services. Besides that, HMA is a very flexible VPN suitable for multiple tasks.

The company has created one of the most user-friendly VPN clients. Its design is attractive and intuitive. As you will discover in this HMA VPN review, inexperienced users can even download a simplified version of the client to access all HMA functionalities easily.

The company has recently started a test for the US market. Customers connecting from the US can try Hidemyass free and test the functionalities of HMA Pro VPN. Depending on the result of the test, this option may be extended to other countries later on.

HideMyAss VPN Review

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The company has its headquarter in the UK. That means that in compliance with local regulations the company is forced to keep some logs of your activity.

This is often pointed as a major privacy issue, and therefore some consider HMA not a reliable VPN service. However, this is questionable.

It all depends on what you need a VPN for.

Basically, the logs policy should be of concern to you only if you are planning to use your VPN for tasks that are somewhat illegal. (Read more in the “Privacy & Security” section.)

Otherwise, HideMyAss will perfectly protect your digital identity, and you don’t have to worry about anything. We can easily say that for about 90% of users, HideMyAss VPN is one of the best choices on the market. HMA has now joined forces with AVG, and the parternship has resulted in several improvement in the service.

CONSIDERING THE COMBINATION OF STRONG ENCRYPTION AND FEATURES THAT COME WITH IT, HIDEMYASS IS ONE OF THE BEST DEAL IN THE VPN MARKET

Before getting into all the details of HMA VPN features and security standards, let’s see a list of the main highlights of this VPN provider;

  • Unmatched server network
  • Unlimited traffic
  • Unlimited Server switch
  • P2Pand BitTorrent allowed
  • Great Performances
  • Excellent encryption algorithm
  • User friendliness
  • Affordable price
  • Hidemyass Proxy List
  • 5 simultaneous login
  • 30-day money back guarantee

Our HMA VPN review will get into these details, and we will test them to see how this VPN provider performs.

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HideMyAss Review – Overview

It is relatively easy to fall in love with this VPN provider.

Inexperienced users are attracted by the friendly interface while advanced customers can enjoy the many features that come with it.

Server’s Network

First of all, HideMyAss has one of the most fantastic servers’ networks in the industry. Once you subscribe to any one of its plans, you will have access to an incredible network of over 900+ servers located in 280+ locations. The servers are distributed in more than 190 countries and have at their disposal more than 2.900+ IP addresses.

THE VAST NETWORK OF VPN SERVERS AROUND THE GLOBE MAKES HMA ONE OF THE MOST FLEXIBLE AND ALL-PURPOSE PROVIDERS ON THE MARKET

These numbers are pretty impressive and unmatched in the industry. The network keeps growing almost on a monthly base.

Hidemyass network growth

To begin with, this is good news since such a wide net of server gives you an incredible flexibility and you can totally enjoy what a VPN connection is for.

Whether if you are traveling or you want to access any website around the globe, HMA always has a server in the Country you need. Just pick a server in the location you need, and you will appear like connecting from wherever you like around the world.

With this simple operation, you can access geo-restricted websites, avoid censorship, hide your IP address and get full access to your digital freedom.

HMA VPN servers distribution around the globe

What We Like About HMA VPN (And What We Don’t)

HideMyAss Review features list

There are a few things that make HMA one of the most appreciated VPN on the market.

The connection speed is excellent. We used HideMyAss to watch several stream contents, and we never experienced buffering or annoying interruptions.

The client is a high selling point. It is not intimidating.

Especially if you use the new version 3 of the software, you can control your HMA VPN connection with just a few clicks. Inexperienced users are very comfortable with this client that makes using the VPN as easy as it can possibly be.

If you are an experienced user, the version 2 of the software will allow you more customizations than version 3. Using version 2 you can set your VPN connection as you like. But we will get into the details of the client in the section “The New Super-Easy Client.”

Customer support is excellent. The Live Chat is available 24/7 and the response time is extremely quick. It may look like a detail, but when you use a service to protect your privacy, you need an efficient customer support in case of problems.

Of course, as with any other VPN provider, HMA has some downside.

For instance, it would be better if the company had a strict no-logs policy.

That would make HideMyAss 100% secure even when torrenting copyrighted material. But other than that this VPN provider confirms its status as one of the best VPN on the market.

Overall, HideMyAss is a multi-purpose and highly efficient VPN that can meet the needs of the vast majority of users.

HIDE MY ASS IS A USER-FRIENDLY AND EFFICIENT VPN PROVIDER. EVEN LOW-TECH USERS WILL FIND IT VERY INTUITIVE

Does HideMyAss Unlock The US Netflix Library?

Yes, HMA VPN unlocks the Netflix US Library.

We had a chat with the customer support to understand if HydeMyAss unlock the US Netflix library in 2017.

HideMyAss unlock Netflix
Connecting to the server “USA NY Liberty Island” you can now unlock Netflix USA

They have reported that recently the server “USA NY Liberty Island” has been updated and you can now access Netflix from here. You just need to go to the server list in your client and locate this particular server in NY area. Once you are logged in you can now navigate to Netflix US and watch your movies.

NOTE: Netflix US will not work if you connect to any other server in the US.

Besides Netflix, HideMyAss works perfectly at unlocking any other geo-restricted content.

Thanks to the many countries where you can find available servers, there is practically no website that cannot be unblocked.

Just connect to the Country where the website is originally from, and the magic will happen. You will appear like connecting from inside the Country, and the website will allow you full access to its contents.

HideMyAss Review – Price & Plans

Like almost any other VPN provider, there are 3 different subscriptions to HMA PRO VPN.

Each plan is all-inclusive. The most convenient plan is the one-year subscription with an economical 42% off the regular price.

If you go for the 1-year subscription, you will enjoy your VPN for just $6.99 per month (only $0.20 a day.)

Considering all the features included and the performances of this VPN, this is an excellent price. Hardly ever you can find another VPN provider offering you the same quality for such a low price.

HideMyAss Pricing list

You can rely on HideMyAss 30 days money-back guarantee policy that you can use to test the service. That’s enough time to decide if you’re happy with it or not.

Just be careful because conditions apply to the Hidemyass 30 days money-back guarantee. You can request a refund only if:

  • your bandwidth usage is less than 10GB (the total of upload and download activity through the VPN)
  • you have not exceeded 100 sessions (the number of times you have connected to the service)
  • you have not previously claimed a refund (e.g. for another account)
  • refund policy doesn’t apply to orders on Google Play and Apple iTunes Store

If you stay within this conditions, you can trust the guarantee offered by the company. You can test the service risk-free.

HMA Payment methods
Payments accepted

The payments methods accepted are:

  • Visa
  • MasterCard
  • PayPal
  • Bank/Wire transfer
  • Sofortbanking.com
  • UnionPay

Bitcoin is not among the options.

We would be very happy to see Bitcoin payment implemented in the future since it will add an extra layer of security for subscribers that need to be totally anonymous.

If you are interested in using the cryptocurrency for your subscription, here is a list of the main VPNs accepting Bitcoin.

HideMyAss Free Trial

At the moment the HideMyAss free trial is available only for the US customers. Later on, it may be extended to other countries but we still do not have news about that.

The HideMyAss free trial allows you to access all the features of HMA pro VPN for a period of 30 days. You don’t have to pay anything at checkout.

HMA VPN Review – Privacy & Security

The donkey VPN supports all the major VPN protocols. You can consult the following comparison table to understand how different VPN protocols work and the level of security they guarantee.

[wpsm_comparison_table id=”3″ class=”center-table-align”]

For security purpose, remember that HMA is based in the UK, and due to National regulation, they have to store logs of your activity.

Simply said, if for any reason you have to go through a legal investigation, the company may be forced to disclose details about your Internet usage.

However, a legal investigation is not something that happens every day and to every user. You will face it only if you engage in serious illegal practices otherwise nobody will ask to access your logs.

Our suggestion is to be careful when using HideMyAss for potentially illegal activities like P2P or BitTorrent. Avoid connecting to servers located in Countries with an active Internet surveillance like the USA, Canada, Uk, and Australia.

Alternatively, you may consider some of the best no-logs VPN providers like ExpressVPN that will guarantee full protection even in this area.

You may want to read our guide on how to download BitTorrent safely where you’ll find our updated list of the best VPN for torrenting.

However, if you don’t care about P2P and BitTorrent or you don’t engage in anything that may lead to a legal investigation, HideMyAss guarantees you an excellent level of security and privacy.

Encryption Protocol

HideMyAss protect all your data using OpenSSL with algorithms 3DES, AES 256, RC5, 256 bit.

This is a strong encryption protocol that hides your sensitive data to any third parties either if they are government agencies, hackers, cyber criminals or else.

Once your data is encrypted, it will be transformed into an unreadable code. Even if someone intercepts it, it will be totally useless because they can not read it.

This type of encryption is the same one used by military organizations because it is tough to break.

Therefore your digital life is entirely safe and you can browse the net worry-free.

HMA GUARANTEES AN EXCELLENT LEVEL OF SECURITY FOR USERS THAT DO NOT ENGAGE IN ILLEGAL ACTIVITIES

Speed Test

We performed the speed test for our HideMyAss review from Europe, and the results have been kind of interesting.

As you can see from the screenshots below, the overall speed has always been good. The difference in speed with or without VPN was just minor.

It was surprising to see that while connecting to servers in the USA, performances were still excellent. Despite the long distance, the difference in speed was insignificant or, in some case, even better than servers closer to our location.

Hidemyass Review Speed Test - Hidemyass Italian Servers
Performance Without VPN ConnectionActive
Hidemyass Review Speed Test - Hidemyass USA Servers
Performance while connected to a server in the USA
Hidemyass Review Speed Test - Hidemyass UK Servers
Performance while connected to a server in London UK
Hidemyass Review Speed Test - Hidemyass Netherland Servers
Performance while connected to a server in the Netherlands

In the event of speed problems, we’ve found pretty unique the functionality that emulates the servers of some Countries without connecting to the Country itself.

It sounds a bit confusing, but it is pretty simple.

For instance, if you are connecting from Australia but you need an IP address in the USA, you can log in to a server in Sidney that will make appear like you’re connecting from USA.

In this way, you will have the US IP address you need, but the connection will be faster since you are connecting to a server closer to your location.

This functionality is available only for a few countries, mainly USA and UK.

During the speed test, we checked even for IP leaks, and we never had one.

HMA Features

In their recent updates, HMA have introduced a number of features that were only available in the v2 client. In this section, we will discuss the features available in the HMA v3 client only. We have listed all the features of the HMA v2 client under the specific client’s details.

Kill Switch

The Kill Switch is one of the most important features in a top VPN. The feature works by discontinuing your internet connection whenever you lose connection to a VPN server. This happens whenever you are changing servers, or when your VPN disconnects on its own for whatever reason.

This is quite important as it prevents you from getting exposed at that specific moment when you don’t have your privacy jacket on. Your ISP can therefore be able to tell what you were doing online when connected to the VPN.

The HMA Kill Switch has recently had an important update which is now system-wide for MAC and iOS. Whilst before you’d need to apply it to a specific app or browser, now it protects all your internet activity by default if the network connection drops.

IP Shuffle

This is another feature that was previously only available in the older client. The feature was heretofore known as Scheduled IP address. IP Shuffle makes it harder for people to track your location by periodically randomizing your IP address.

When you enable it, you will get a new IP address after a specific duration, such that nobody can track your online activities. However, it is recommended to use this feature alongside with the Kill Switch feature. This is because during the change of IP address, you may get exposed by mistake.

P2P and BitTorrent

If you love torrenting, then this is definitely good news for you. HMA has servers that are dedicated to offering users file-sharing services. Mostly, these servers are in regions that don’t have very strict copyright and data retention policies.

However, HMA is a little tricky when it comes to torrenting. They state that “although HMA! Pro VPN does support Torrent as this is a legitimate technology for sharing data over the Internet, we do not support the use of Torrent to share copyrighted material illegally. If you use our VPN service for such activity, you will probably cause us to receive DMCA notices from the copyright holders, who monitor Torrent trackers.

In such a case, they forward those DMCA notices to you. If you continually infringe copyrights through torrenting, your account may end up being discontinued. It is therefore important to stay on the right side of the law. If you are very much interested in Torrenting, you can try ExpressVPN as it guarantees full protection in this area.

HMA Compatibility

HideMyAss has a wide support for various devices. You will get apps for the following platforms:

  • Windows
  • Mac
  • Linux
  • Android
  • iOS
  • DDWRT Router

Nevertheless, the most common devices are fully supported with arguably the best VPN clients in the market. You can connect up to 5 of these devices simultaneously, using the same account. This will let you secure your whole family.

If you configure the VPN on a router or buy an HMA pre-configured one, you will be able to use the connection on devices that do not natively support VPNs like game consoles and some smart TVs.

HMA Web Proxy

As a bonus service to all users, HMA provides a free web proxy to all users. This is a service that helps you access blocked websites as well as appear anonymous. It does this by spoofing your IP address to display another one gotten from HMA servers and its pool of IP addresses.

However, though your traffic is still routed through an HMA server, no encryption occurs with a proxy. This means that your connection is not secure and can be intercepted, your ISP can still track you, and some notorious websites (especially streaming services) can’t be unblocked. For the whole package, you will have to go for the VPN service.

The New HMA VPN Website

The website has a fresh look and is very easy to navigate. On the homepage, you will find a few straightforward and well-organized information that gives you an overall view of the services offered.

HideMyAss Official website

Signing Up And Software Download

The process to sign up is very simple and straightforward:

  1. Select the plan you would like to subscribe
  2. Enter an email addressHideMyAss subscription
  3. You’ll be redirected to the payment page
  4. Proceed with the paymentHideMyAss VPN payment options
  5. Open your account page
  6. Under the section “Software & Help” you’ll find the list of all the software available (Windows, Mac, iOS, Android, Linus)Hidemyass Software Download For Mac, Windows, iOS, Android, Linus, Routers
  7. Download the software for your operating system (or you can even install it on routers to protect all your devices)
  8. You are ready to surf the net in total protection.

Hidemyass Software Download

 

Alternatively, you can find the software download area even in the Homepage clicking on the top menu “Download VPN.”

The New “Super-Easy” Client

HMA Client Version 3

The company has recently released a new version of its client. The  VPN donkey  has always been a user-friendly VPN provider, but the new software version 3 has taken the usability to a higher level.

The software is amazingly simple.

It is of great help if you are inexperienced.  However, even if you are an advanced user, you will appreciate its practicality.

The company also continually works super hard to continue making HMA a trusted, reliable and innovative brand. In its recent client update, the HMA Pro! V3 app has gotten a refreshed user interface with brand new colors, Jack illustrations and a complete redesign of the location mode.

Connecting to a VPN server is now easier and more flexible. From the main page, you can connect just by clicking the big connect button. That’s it.

To select the server you want to connect to, you have three options:

  1. Instant mode. It will automatically select the fastest server closer to your location. With this mode, you will always get the highest speed possible at any given time.

Hidemyass Review mobile app
2.  Location Mode. You can manually choose the country and city where you want to connect from at the same time, plus locations that are good for streaming or P2P can be easily filtered via the ‘Quick Access’ menu. You will use the location mode feature if you need to unlock any geo-restricted website or avoid censorship. For instance, to unlock US Netflix Library you go to the US server list, select “USA NY Liberty Island” server, and you can now access Netflix. The favorites tab will allow you to quickly connect to the servers you use the most.

Hidemyass New Software Version .3 Countries selection Hidemyass Review
3.  Freedom List. It selects the fastest server in Countries nearby your location where the Internet usage is not restricted. It is very useful when traveling to countries like Turkey or China where the Government bans certain websites. The VPN client will look for a server in a nearby Country that allows you to avoid the censorship.

Hidemyass New Software Version .3 Freedom Mode Hidemyass Review

When you connect using the new Software Version, your connection will be protected by Open VPN protocol. This is the protocol that guarantees the highest level of security.

HMA VPN Client Version 2

If you want to have total control and enjoy your VPN connection to the full, you need to download and install the version 2 of the software.

This is the most comprehensive version. Through this software, you can customize your VPN connection as you like. This is the software that allows you to enjoy the full potential of HideMyAss.

However, this version is better suited for experienced users. Otherwise, you just have to play with it for a while and you’ll master all the features in no time.

The Client Version 2comes with several interesting functionalities among which you can find:

  • IP Address Settings: From here you can manage your assigned IP address. You can either change it manually or schedule a change. You can decide, for instance, to change your IP address at regular intervals automatically. It is a feature that will greatly enhance your security and will make you totally untraceable. You will experience a short period disconnection every time the software changes your IP address. The IP checker instead is a handy tool to make sure your real IP is hidden, and you are not the victim of an IP leak.

Hidemyass Review - IP Address Changing Function by Hidemyass VPN

  • Secure IP Binding (Kill Switch): We love this functionality. From this window, you can set a list of applications that cannot connect to the Internet unless the HMA VPN is active. IP binding prevent accidental information leaks like, for instance, if you have applications that update automatically. The update could start at a time when the VPN is off, and so your data is unprotected. IP binding will prevent that not allowing the application to go online unless the VPN is active.

Hidemyass Review - IP Binding To Protect Your Data

  • Speed Guide: Are you looking for the best performing servers? The speed guide will help you in finding them. You can choose between a Ping Test, Express test or a Full test. For the first two, the test will take just a few seconds. The last one is more accurate and comprehensive, but it takes a while to be completed. Speed test can only be done when the VPN is disconnected.

Hidemyass Software speed test

 

Customer Support

Customer support is excellent. It is available through;

  • Live Chat
  • Email
  • Ticket support.

We tried to get in contact through the live chat late at night to see how efficient it is. To our total surprise, we got in touch with an agent in less than a minute.

We repeated the experiment several times at different hours, and we always got a response within a few minutes.

This is definitely an efficient customer support and a big plus for a VPN provider.

Either when asking general information or technical assistance, the customer service was always knowledgeable and helpful. They were able to assist us in real time and to address our issue promptly.

To have a good customer support is important for a VPN provider.

After all, we are talking about your security, and if you experience any problem with your VPN, you cannot wait for days to have your problem solved.

CUSTOMER SUPPORT WORKS JUST FINE. IN A FEW MINUTES THEY WILL ASSIST YOU 24/7

HideMyAss Review Conclusion

HMA VPN has become one of the most popular VPN providers on the market for good reasons. Our review confirms that its good reputation is well deserved.

We really like its user-friendliness.

The software is incredibly simple to use and especially the new client version 3 makes managing the VPN connection like a breeze. Alternatively, the old version 2 of the software is still easy to use but gives you access to a lot of functionality to enjoy the service to the full.

HMA still store some of your logs, and that may be a problem for some users. If you love torrent and P2P and this is the main reason why you are considering a VPN connection, this is not the right service for you.  You should look for “no-logs” VPNs like ExpressVPN. Here is a list of no-logs VPNs you can use for torrenting and P2P.

In any case, if your use of a VPN is entirely legal (as it should be!) this privacy issue is not a problem at all.

All in all, the donkey VPN is an excellent VPN service.

The incredible number of servers around the globe makes this provider a very flexible VPN. With so many servers and IP addresses available, any geo-restricted content can be accessed.

HideMyAss once again proves to be one of the best VPN on the market and an excellent choice for the vast majority of users. It combines amazing flexibility and user-friendliness for a superior user experience.

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Joel Timothy is a writer who has a passion for tech and internet security and privacy.

4 COMMENTS

  1. Thanks for this long and accurate reply guys as I m seriously thinking of getting a Vpn.
    I have heard that a Vpn would also be good to watch Kodi without issues, as it is illegal to stream contents in certain country, is this true? Do you reccomend Hide my Ass for Kodi?

    • Hello,

      We do recommend Hidemyass for Kodi. You shall be able to use their manual profile to setup directly on your Kodi Box. If you are using the Kodi Software this would also work like a charm !

      Best Regards

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