Anonymster

CyberGhost VPN Review

CyberGhost has rapidly become one of the top providers in this industry. Our review will analyze the reasons behind this success. We will touch even on a few things that we believe need improvement. There are many reasons behind the rising popularity of this VPN. One reason is that CyberGhost now unlocks the US Netflix library as well as so many others geo-localized contents. Most important, you can efficiently protect your privacy and access streaming content from wherever you are.

The company has released a new version of the CyberGhost iOS client. It solves the log-out issues that some users faced previously. It has also fixed some minor background issues and is now better and smoother.

We will discuss the features and functionalities of Ghost VPN and compare it to other VPN services. Also, included in this review is a speed test to assess the quality of its VPN servers.

CYBERGHOST HAS BECOME ONE OF THE TOP VPN PROVIDERS ON THE MARKET OFFERING A RELIABLE AND SECURE VPN CONNECTION

CyberGhost Overview

  • No-logs policy
  • 7 simultaneous connections
  • Works on Windows, Mac, iOS, Android, Linux, Routers, and more
  • Over 5800 VPN servers in more than 90 countries and 112 locations (update February 2020)
  • Unblock Netflix US, UK, France, Germany, Denmark
  • Unblock Hulu US, Sky UK, YLE Finland
  • Fast streaming
  • Double encryption
  • Open transparency report
  • Unlimited bandwidth and traffic
  • 24/7 Live Chat Support in English, French, and German
  • 45-day money-back guarantee
CyberGhost Review

Pros

1. No-Logs Policy

This company is based in Romania, which is a very liberal country when it comes to online censorship laws. Romania doesn’t require VPN providers to store any data. This is a big plus for your privacy since CyberGhost is not subject to any of those annoying data retention policies of the EU, UK, and the USA

The Romanian constitutional court revoked the data retention law in 2014, therefore, nullifying the Romanian law on Cyber Security. The New Retention Law that came into force in October 2015 also aims at protecting privacy and ended the collection of internet users’ data by law enforcement groups. This shows that Romania doesn’t like spying on its people and this is a perfect scenario to protect your privacy.

Even though Crossrider, a company based in the UK, acquired CyberGhost a few years ago, the company is still 100% based in Romania. Therefore the UK or EU data retention policies do not apply to them.

Up to today, there is no record of CyberGhost breaking its no-logs policy and compromising its customers’ privacy in any way.

For that reason, we can confirm that CyberGhost is a strict no-logs VPN provider. This VPN provider doesn’t store your personal data or info at any time when you subscribe to their service.

CyberGhost no logs policy

Cyber Ghost is a transparent provider. It is evident that they work hard to protect the privacy of their customers, which is one of the features we love the most about them.

We truly appreciate the open communication they have with their clients. Their customer service is proactive and takes care of the issues as soon as they arrive. They reply in a timely manner and help customers out with the right information as we will explain in detail in a while.

However, if you’re looking for complete anonymity, let us assure you that there’s no VPN who can guarantee such a thing.

However, you can get almost impenetrable anonymity, which is more than enough to secure the data of the vast majority of users.

This VPN is an excellent choice to protect all your sensitive data and to keep prying eyes at bay.

2. Privacy Features

When you subscribe to the VPN service, you will get not just the basic features but also several additional functionalities to have a safer and more enjoyable online experience. We have tried to cover all of them in our review and included even some tutorial on how to use the app.

The following screenshot is a quick summary of what you will get with any plan.

Main features

3. Protocols and Encryption

Security is one of the core reasons for using VPNs. This is why it becomes important to check the security protocols and encryption standards offered by the VPN. While all VPNs encrypt data, not all encryptions are the same. There are different standards and it’s best to use the highest standard to stay safe online.

CyberGhost VPN offers OpenVPN, L2TP/IPSec, and PPTP protocols. It does not support protocols such as SSTP, SSL, and SSH because they are less safe.

OpenVPN is currently the safest VPN protocol. While L2TP/IPSec is also secure enough for individual use, if you’re privacy-conscious, you should always connect using OpenVPN.

On the note of encryption, CyberGhost offers military-grade 256-bit AES encryption with a 2048-bit RSA key. They use HMAC SHA-256 authentication that is recommended by the OSTIF OpenVPN Audit for a strong encryption standard that can protect your online security.

4. Perfect Forward Secrecy

Perfect forward secrecy is another security measure you will get with your subscription. This feature creates a new private encryption key for each session, which makes it very difficult for hackers to break into your connection.

How Perfect Forward Secrecy work

Apart from that, they have a zero-logs policy. This means that your data and privacy stay hidden as you browse the web. And since the company has its headquarter in Romania (as discussed earlier), the government doesn’t impose to keep some minimum user data.

5. Automatic Kill Switch

This is a mandatory feature for a good VPN. It is a handy tool to protect your privacy even further.

The Kill Switch works as a silent guardian of your connection. As with any other technology, the VPN connection might drop or fail in between. In such a case, your real IP is exposed.

But when you have a kill switch, you’ll stay protected even if the VPN connection fails. If the VPN network stop functioning, the Kill Switch will automatically block your Internet connection preventing accidental data leaks.

You will find this feature highly useful when you leave your computer unattended.

For instance, since you can use P2P and BitTorrent with CyberGhost, you might want to download some movies or TV shows. And once you put them on download, the BitTorrent client will keep downloading them even when you’re not around.

So if you’ve kept a torrent file on download and gone for a snack, the VPN connection might break in between and expose your true IP address. If that happens, it will be possible to detect that you are downloading copyrighted material and you may have to face legal problems.

The Kill Switch will keep you safe in such a situation and will always keep your data protected.

If you’re planning to get any VPN, make sure you find out if they have a kill switch.

If you’re wondering about the cost to download CyberGhost, here are the plans.

6. Pricing and Plans

The new VPN plans are pretty straightforward. You can choose from Monthly, 1-Year, and 2-Year Plans. The recently added a 3-year plan that drops the price to $2.75 per month.

All plans come with exactly the same features but the difference in price is significant.

Cyber Ghost Price and Plans

If you go for the 1-month plan, you will pay $12.99 each month. CyberGhost monthly is pretty expensive even though it’s worth every penny.

Nevertheless, if you choose the 1-Year plan, the price drops to $5.99 per month.

The most convenient is the 2-Year plan which will cost you $3.69 per month.

However, if you commit yourself to a 3 year deal, you will pay just $2.75 per month, a price that has no rivals among the top VPNs.

Clicking on the following link will give you access to a special 3-years or 2 years discount.

CyberGhost is one of the most economical VPN on the market without compromising on quality. And with the CyberGhost free trial, you don’t need to spend anything to try its services before buying.

The problem with bigger plans is that new users are often scared of committing to them without trying them out. For your peace of mind, there is a 45-day money-back guarantee. Thanks to this free-trial you can test the service without any issue.

Given the monthly price so cheap, we strongly recommend you to avoid the temptation to try a CyberGhost crack that will not protect your privacy as it should.

The official website clearly states: “CyberGhost has 45 days, no questions asked, refund policy for our 6 months or greater subscriptions. This ensures that no mistake purchases are made and aims to help with situations like customers not being able to use our services (for example when your ISP is blocking VPN connections).”

NOTE: Monthly subscriptions have a 14 days money-back guarantee.

That means that, within 45 days, you can ask for a refund at any time and for whatever reason and you will get your money back. This money-back guarantee holds for plans that are longer than 6 months. For the monthly subscription, you will be covered under their 14-day money-back guarantee.

Make sure you try the CyberGhost free trial before purchasing a plan.

CYBERGHOST TAKES ITS 45-DAY MONEY BACK GUARANTEE SERIOUSLY. YOU CAN TEST THE SERVICE TOTALLY RISK-FREE

7. VPN Servers

The size of the network and the number of servers is another important factor to evaluate before buying a VPN. If they have a big network, they’ll be able to unblock more channels from all over the world.

As you might know, unblocking geo-restricted websites is a major reason why people use VPNs.

CyberGhost has over 5800 servers located in more than 90 different countries and 112 locations, which is pretty impressive. These countries include UK, U.S, Austria, Germany, Canada, Czech Republic, Denmark, Spain, Finland, Hong Kong, Ireland, France, Luxembourg, Norway, Italy, Netherlands, Romania, Poland, Russia, Singapore, Sweden, Ukraine, and Switzerland.

VPN servers

The countries with most servers are The US, UK, France, and Germany.

Coming to Asian servers, there are several servers in Singapore, HongKong, and Japan. The VPN server network covers all the major countries and zones around the globe and keeps on expanding every year.

CyberGhost has servers in Africa and South America as well. Therefore, if you’re a fan of the South American TV, you can unblock those channels easily. Their network covers all continents, which makes it a good VPN choice.

8. Unblock Netflix USA And Many Geo-Restricted Websites

CyberGhost to unblock Netflix

February 2020 UPDATE: Now CyberGhost VPN unblocks Netflix in more counties and several networks like:

  • Netflix UK
  • Netflix France
  • Netflix Germany
  • Netflix Denmark
  • Sky UK
  • Hulu US
  • YLE Finland

Thanks to the massive network of servers in different countries, you can access content from everywhere around the world. There are many servers in the US and UK. Therefore, you can easily unblock some popular streaming services like Hulu, HBO, and BBC iPlayer. Or you can unlock Facebook wherever you are around the globe.

We contacted the staff and they informed us that Ghost VPN also unblocks Netflix US, the most popular Netflix library. Since the US Netflix library is the largest, most users around the world want to unblock it. With this VPN provider, you can get unlimited content on your favorite streaming channel.

It doesn’t matter where you are around the globe, you can always access the American Netflix Library. Of course, that works even with Netflix websites in other countries and languages.

All these advantages are especially outstanding if you consider that this service is among the cheapest on the market.

CYBERGHOST HAS A MASSIVE VPN SERVER NETWORK TO ENJOY TOTAL FREEDOM

9. Optimized for Torrenting

VPN servers are optimized for torrenting. They guarantee high speeds, higher-than-usual stability, and boosted performance to serve the P2P processes.

A while back, CyberGhost launched a new version of its client software. This new software had special features including the new safety features that are useful when it comes to anonymous torrenting.

When you open the app, you’ll see a number of choices. Make sure you click on the “For Torrenting” option. This will show you all the servers that are optimized for torrenting.

CyberGhost VPN streaming

10. Unlimited Bandwidth And Traffic

When you subscribe to a VPN service, you should be able to use it whenever you want and as much as you want. There shouldn’t be limitations on your safety options.

CyberGhost VPN doesn’t have any restrictions on its service. You can use it 24/7 and consume as much bandwidth as you want. So if you want to torrent the entire series of several TV shows, you can do that without any issues.

11. Compatibility

Most likely, you will use the VPN on several devices, especially if you share the subscription between family members or friends. Therefore, device compatibility is another important consideration when choosing a VPN service.

Cyberghost VPN is compatible on several platforms. You can use it on various devices such as laptops, PCs, smartphones, and tablets. So if you have a Windows PC, a Mac, a Linux computer, an Android smartphone, and an Apple iPad, it will work on all of these.

You can protect all these devices with just one subscription plan! And that’s not all – you’ll find Chrome and Firefox extensions as well.

With CyberGhost extension for Firefox and Chrome, you don’t need to worry about activating the VPN each time. You will be protected as soon as you use the browser to access the internet.

Alternatively, you can install the software on your router and all the devices that connect to it will be automatically protected. This way, you can also protect your IoT devices such as a smart refrigerator.

12. Up To 7 Simultaneous Connections

If you are looking for total flexibility, you have found your perfect partner.

You can use the CyberGhost VPN on up to 7 devices simultaneously. This is very useful when having several devices connected to the internet.

For instance, if you’re working on your laptop and your family is currently accessing the internet on an iPhone and an Android tablet, they can all be protected with just one license.

So you don’t have to buy separate plans for all devices in your home. This saves a lot of money, bringing the effective cost down to almost nothing.

13. Customer Support

Customer support is very good. We have tested it to understand its real efficiency and the result was more than satisfactory.

They offer a 24/7 Live Chat which typically responds to your queries within a minute. This is pretty remarkable as you get to talk to a live person in just a few seconds of posting your query.

On a positive note, we have to highlight the fact that, besides English, customer support is also available in French and German. This is pretty unique since you won’t usually find customer support that speaks several languages.

Alternatively, you can submit a request, as we did, and you will get a detailed reply in a short time.

We always put a lot of emphasis on customer support because we believe this is of paramount importance. A VPN connection is an important tool, and you want it to be effective whenever you need it. Customer support that can assist you in real-time is a big plus.

When the VPN is working it’s all great. However, the real difficulty comes when there’s a problem in the connection. And if you don’t get customer support in time, it makes the VPN service rather unusable.

Cons

1. Connection Speed Needs Improvement

After extensively testing the service, we were unable to find real drawbacks.

The connection is very fast and stable and it guarantees an excellent streaming experience.

However, to be totally fair, we must mention that other VPNs like ExpressVPN and NordVPN do better in this regard. (Read ExpressVPN vs Cyberghost and NordVPN vs CyberGhost)

Speed Test

Speed is a crucial issue when it comes to VPN services. Reduced speeds can negate all the great features that a VPN offers. You do not want to connect to a VPN only to have your internet speeds brought down to frustrating lows.

This is the reason we conducted a speed test to make our CyberGhost review complete.

To fully understand the impact of VPN speed on your internet connection, we will test the internet speeds before the connection and after it.

The snapshot given below shows that before the VPN connection, the ping was 86ms, the download speed 6.13 Mbps and the Upload speed 0.85 Mbps.

CyberGhost Speed Test

After connecting to a server close to our location, the ping went from 86 to 103ms as you can see from the screenshot. The download speed slightly reduced to 5.29 Mbps. The Upload speed was still good, though it slightly dropped.

Speed test

To be sure of the speed differences, we had to repeat the test several times. At first, as we connected to the server we kept getting major increases in speed. Sometimes even 3 times the original speed as you can see in this screenshot.

Speed test 2

As outstanding as that is, we believe that the figure you see in the first screenshot is the closest one to what you will get using Cyber Ghost. However, as a matter of fact, we kept getting the same unbelievable results for several days and at different hours.

We tried then to connect to a VPN server very far from our location. As you can see in the following screenshot, even in this case, there was just a minor performance drop considering the distance.

Speed test 3 CyberGhost VPN

After considering this speed test, we can conclude that this VPN does not hugely affect your internet speeds and sometimes it can even improve it.

For sure CyberGhost is one of the fastest VPN providers on the market even though not the fastest one.

CYBERGHOST IS ONE OF THE FASTEST VPN PROVIDERS ON THE MARKET

This speed test is a confirmation that this VPN is an excellent choice if you love streaming movies or shows. Watching online TV and streaming movies or sports events is not a problem with this VPN because there are no noticeable speed drops and you won’t see any buffering or lags.

The Website

CyberGhost website has a fresh and user-friendly look. It is easy to browse and you’ll find all major details regarding their services there.

On the homepage, you will find all the major information you may be searching. You don’t really need to get lost in its pages to figure out what the service is about.

On the top menu bar, you will see the Help menu that will connect you to several helpful guides.

 help center

Here you will find plenty of articles and tutorials to understand all the features, troubleshooting and a lot more.

CyberGhost tutorial

Sign up Process

The signup process is very simple, intuitive, and straightforward.

All you have to do is choose the plan you want to purchase, edit some simple information to create your secure account, and select the payment method.

You can do that on the same page where you’re purchasing the subscription, making it a very simple one-click process.

Once you’ve filled all the details, click on “Next” to complete your purchase, and you’ll be ready to go.

Sign up process

After the payment, you will get a popup window where you can see your PUK. This is a code you need in case you lose your CyberGhost login information. Make sure you save your PUK because the company doesn’t keep a copy of it and cannot recover it either.

MAKE SURE YOU PRINT OR SAVE YOUR PUK IN CASE YOU LOSE YOUR LOGIN CREDENTIALS

After that, you will move to your account management page where you can download the app version you need for your device. Downloading CyberGhost and installation is very simple.

Cyber Ghost Download page

CyberGhost 7.0 Download – User-Friendly Client

At the end of 2018, the company released the new CyberGhost VPN version 7.0 for iOS. Many customers had been eagerly waiting for this release, and finally, it was here. Over the years, their iOS app has undergone changes and is a very stable and smooth app.

The new app for iOS features a fresh and simple design aimed at making the VPN as user-friendly as possible. Most importantly, however, the new VPN client for iOS features major improvements for privacy, security, and speed.

It has One-Tap and Best Location features to make it even easier to use.

It also lets you select special streaming servers for a seamless experience. Plus, you can select favorite servers to connect to them in no time

We tested the macOS version in preparation for this review. As you can see from the following screenshots, the app is very user-friendly.

CyberGhost app compact view

Before connecting, you may decide to activate some interesting functions like;

  • Block Ads – A practical tool to block annoying advertisement
  • Block Malicious Websites – It will block all malicious content or harmful websites
  • Force HTTPS – If a website has an HTTPS version, the app forces to use this version that is more secure
  • Block Online Tracking – Designed to block any attempt to track your behavior online and your digital footprint on the Internet
  • Data Compression – This feature will save costs on your mobile data usage, compressing images and web content.
Settings

About the VPN servers, you may let the software decide which one is the best performing and connect to that one. Alternatively, using the server list, you can manually select either the country or the location of the server.

 VPN Server list

At this point, you just have to click on the activation button, and in a few seconds, you can get online safely.

Client for Mobile Devices

App 7.0 for mobile devices

You can install CyberGhost VPN on most mobile devices.

The app for mobile devices looks very similar to the computer version. Therefore, whether you are using the VPN on your computer or on your mobile devices, you understand immediately how to use it.

App for iOS server list

CyberGhost clients are available for Android, iOS, and Windows.

The new app for iOS is fully compatible with iPhone X.

Do We Recommend CyberGhost

CyberGhost is one of our favourite VPN and we recommend it to any kind of user.

This provider is a strong player in the VPN industry. The service is exceptionally transparent, and you get to enjoy a super safe VPN connection to protect your digital life.

As you use it, you can benefit from an excellent selection of VPN servers. It provides you with a stable and secure service that is available at high speeds so there are no noticeable speed drops. In fact, in some cases, the speeds actually increased after using the VPN, as we highlighted in this review.

For that reason, CyberGhost works outstandingly with streaming video content.

The Apps are user-friendly. Even if you are a new user, you will find it very easy to activate VPN protection. And if you have any issues, you can contact their excellent customer support that will come to your aid.

It’s important to note that you can benefit from its customer support in English, German and French through a 24/7 Live Chat. Moreover, the customer support is very efficient.

Considering the price you pay for the 3-year plan and the level of security they offer, it is a top VPN provider.

And since they have a CyberGhost free trial and a 45-day money-back guarantee, you can test this VPN risk-free.

Claudio R.

Claudio is the alias of the co-founder and chief editor of Anonymster. He is a keen advocate of Internet security and has been working on reviewing Internet privacy tools for many years. He cannot live without his MacBook, rigorously protected by a VPN!!

4 comments

  • An impressive share! I’ve just forwarded this onto a
    colleague who was conducting a little research on this.
    And he actually ordered me breakfast because
    I discovered it for him… lol. So allow me to
    reword this…. Thank YOU for the meal!! But yeah, thanks
    for spending some time to discuss this topic here
    on your web page.

    • Hi MarkV,

      considering how many devices you have, you should go for CyberGhost because you can protect up to five with one subscription. If you really need to protect all of them at the same time, have a look at NordVPN. That would allow you to connect up to 6 devices simultaneously and the service is excellent too.

CyberGhost Review Logo

CyberGhost VPN PROS
100% no-logs
Kill-switch
Ultra-fast streaming
User-friendly
Double VPN
✓ Excellent cryptography
Unblock Netflix, Hulu, Sky, YLE
Optimized for BitTorrent e P2P
✓ Woks in China
7 devices allowed
Excellent live-chat support 24/7
45-day money back guarantee

CyberGhost VPN CONS
 Not much

45-days Money-Back Guarantee